At Redlemon, your satisfaction is our priority. We stand behind the quality and craftsmanship of our furniture, and we’re here to ensure that your experience with us is smooth and worry-free. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your item. To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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A valid proof of purchase is required.
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Returns must be authorized by our support team before being shipped back.
To start a return, please contact us at:
📧 contact@redlemonfurniture.com
We will provide you with return instructions and a return shipping address.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.
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We recommend using a trackable shipping method and keeping the receipt until your return is processed.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
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A refund will be issued to your original payment method within 5–10 business days.
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Please note that original shipping charges (if any) are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and photos of the damage. We will arrange for a replacement, repair, or full refund at no additional cost to you.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Customized or made-to-order products
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Clearance or final sale items
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Items showing signs of misuse or excessive wear
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return and placing a new order for the preferred item.